The programs here at AMH are strictly “crisis” based; for that reason, if a client stops in or calls us to request assistance with utilities or rent, a true crisis must be demonstrated. A crisis is specifically defined in the by-laws of Aaron McNeil House as a temporary change in a client’s environment, a situation that is outside of their control, and one that has caused them to be in financial distress. It is not the environment but a critical event within the environment that impairs the client’s ability to meet their financial responsibilities. Examples include: being laid off work, other unexpected loss of income, car repairs, being a victim of domestic violence, or a debilitating illness or injury.